NA-KD Reviews

Based on 183 customer reviews from our shopper community, NA-KD’s overall rating is 4.14 out of 5 stars and 81% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 100% of reviewers consider NA-KD overall a good value option, based on a rating of 3.0 from 5 votes. Most consumers are generally satisfied with Shipping & Delivery (3.83 / 12 reviews), Customer Service (3.31 / 13 reviews) and Price & Quality (3.50 / 12 reviews) NA-KD offers. The most common issue with NA-KD is around Return Policy based on a rating of 2.75.


183 Reviews

Overall Rating

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Good Value


Price & Quality


Shipping & Delivery


Customer Service


Return Policy


All Reviews (183)
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May 13, 2023
"Brilliant customer service"
I love NA-KD. Not only for their collections but also great customer service! They always solve everything! Thank you <3
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May 12, 2023
"my case was answered really quickly"
my case was answered really quickly ! the 2 ladies that helped me by e-mail were really kind and helpful !
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May 11, 2023
"My parcel was missing few items"
My parcel was missing few items, I wrote to Na-kd customer support and get the answer in a few hour, they asked me some questions and after few more hours I got another email with delivery confirm of my missing items! Best customer service I experienced in years! No long waiting for replies and non strange questions or trying to tell that it’s not them fault :)

Clothes that I got was amazing quality, true to size and just as it looked in the website.

Highly recommend!
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May 11, 2023
"My package was lost in delivery and the…"
My package was lost in delivery and the support team was very helpful giving me a refund for the stolen package
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May 10, 2023
"Mistakes were made with my order but…"
Mistakes were made with my order but customer service is Quick and efficient
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May 10, 2023
"Prompt answer and really kind service"
Prompt answer and really kind service
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May 09, 2023
"Great customer care"
Got charged for an order that was not confirmed, but great help from customer care via the chat to get this right.
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May 09, 2023
"Great Customer Service"
Upon receiving a damaged order, I contacted customer service for assistance. Karl, who attended to me, was exceptionally courteous and professional. I was delighted to learn that the company promptly shipped me a replacement order on the same day.
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May 08, 2023
"Great Clothes, will order again"
Good products, service is good. Shipping a bit slow but i think thats the shipping company's fault.
Would definitely order again.
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May 06, 2023
"Great first impression"
Honestly, it was one of the few times that I was so positively surprised by a brand. I just received my first purchase and I am so satisfied with the whole experience overall. From the placement of the order to the quick delivery. The clothes fit perfectly and the quality is good for the price, in my opinion.
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May 05, 2023
"The chat service was very effective."
The chat service was very easy to use and explain my case.

The reply was instant and my query was replied immediately. I am very satisfied with NA-KD customer service.
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May 03, 2023
"Quick delivery"
Quick delivery! The products are good and nice. Service fast and positive.
Unfortunately I am new on your shop and I don't realy know wich size is for me the best. First order was perfect. The second one, much to big the size I order. Trying my best.
Keep going!
PS. The retour label should not have missing,time is money!!!
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May 02, 2023
"Na-kd has many of my favorite styles in…"
Na-kd has many of my favorite styles in clothing.
Customer Service however is on a whole other level. They always reapond fast, help and are very polite about everything. Thank you so much! ❤️
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May 02, 2023
"Lovely clothes but I struggle to find…"
Lovely clothes but I struggle to find anything in my size. I have requested to be notified when clothes back in stock but have not had anything back for the past 6-12 months.

Larger size availability would be great!
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May 02, 2023
"Great Piece!"
Always a great experience to buy at NA-KD. Thank you.

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Questions & Answers

Is na-kd a scam or a legit company?

November 09, 2020

“Scam. Save your time and money and their customer service is trash”


Hi, i have returned a dress to na-kd since june , still can't get my refund, only ; runarounds

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